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Refund policy

Parcel Opening Video Required for Replacement

To be eligible for a replacement in case you receive a damaged, defective, or incorrect product, you must record a continuous parcel opening video by following the steps below.

How to Record the Video

  1. Start recording before opening the parcel. Ensure the shipping label showing your name and address is clearly visible.
  2. Continue recording without any pauses or edits while opening the parcel. Do not use sharp tools such as knives, scissors, or blades.
  3. Remove the product and show it clearly from all sides. If you notice any damage, defect, or incorrect item, capture it clearly in the video.

Important Notes

  • The video must be one continuous, unedited recording with no cuts or pauses.
  • We do not offer returns or refunds. Only replacement is available for products that are damaged, defective, or incorrect upon delivery.
  • A valid parcel opening video is mandatory to process any replacement request.
  • No replacement request will be accepted without a parcel opening video.