Parcel Opening Video Required for Replacement
To be eligible for a replacement in case you receive a damaged, defective, or incorrect product, you must record a continuous parcel opening video by following the steps below.
How to Record the Video
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Start recording before opening the parcel. Ensure the shipping label showing your name and address is clearly visible.
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Continue recording without any pauses or edits while opening the parcel. Do not use sharp tools such as knives, scissors, or blades.
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Remove the product and show it clearly from all sides. If you notice any damage, defect, or incorrect item, capture it clearly in the video.
Important Notes
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The video must be one continuous, unedited recording with no cuts or pauses.
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We do not offer returns or refunds. Only replacement is available for products that are damaged, defective, or incorrect upon delivery.
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A valid parcel opening video is mandatory to process any replacement request.
- No replacement request will be accepted without a parcel opening video.
